The item I want to order is not available (outlet or current range). When will it be available again?
If it is an item on sale, it will not be restocked unfortunately.
If the item is in the current range, we invite you to click on the “notify me when available” button. You will then receive an email as soon as the item is restocked for the size/colorway you had selected.
Is it possible to save an item or preorder it?
It is impossible to save an item. You can ensure you do not miss the restocking of your favorite item by clicking on the “notify me when available” button so that you will be the very first to know it is available.
Is it possible to get a suit printed? Can I do it by myself?
We offer you to print the triathlon garments (trisuits, tritops and trishorts) and our tech t-shirts. You can add the prints you want by selecting the item “print” when confirming your order. (This item will be suggested in your basket). Depending on the number of prints you want, you need to order the corresponding number of “print” products. By default, those will be white if printed on black or black if printed on white. In the “leave a comment” field, you will need to indicate us what you want to be printed (with the correct spelling and letter case (upper or lower case).
You can also find a specialist to print the suit once you have received it. We advise you to use a heat press, print the suit at 150°C for 15 seconds, and another 7 seconds. It is important not to leave the zipper under the press (or the plastic bib location of the ttSUIT Ultimate).
Please note that we do not replace or refund a printed item. We will not be held responsible for a defect print on a suit that you would have printed by yourself.
Which size should I chose?
If you hesitate between 2 sizes, you can double check the right one with our Size Charts. As indicated, the garments of our triathlon range should fit tight, our lifestyle gear also features a fitted cut. For some items, we will mention in the description that they size small and thus advise you to go for the upper size.
Where can I find a Z3R0D retailer?
You can click on the map Find a Z3R0D retailer at the bottom of our homepage to check the location of our international distributors. You will find their contact details on this page and you can contact them directly to get info on the shops reselling Z3R0D products in your country.
What can I do if I have not received my parcel?
First, you can click on the Track my order section which will enable you to locate your parcel with the tracking number that you’ve received in your mailbox. If the order is indicated as delivered and you have not received it, or if the tracking service does not work, please contact us at email@example.com and we will investigate with our carrier.
What shall I do if the received item does not correspond to my order?
If you have received an item that does not match your order, please email us at firstname.lastname@example.org and attach a picture of the item and its packaging with the label on it (which shows the size, colorway and name of the product). If the mistake comes from our side, we will refund you the shipping cost for returning us the product. We will then send you the correct item.
Can I delete my order?
Once you have confirmed you order, it is impossible to delete it.
Can I add or remove an item once my order is confirmed?
If you have confirmed your order, it is impossible to remove an item. If you want to add one, you need to make another order. Please email us shortly at email@example.com to notify this so that it does not double the shipping fees for this complementary order and we can ship it together with the first order you placed.
Can I order online and pick up my order at a Z3R0D retailer?
It is impossible to order online and have the parcel delivered at a Z3R0D retailer. All the orders placed on our webshop are delivered at your home address (or the address you mentioned for the delivery).
Where can I find the invoice for my order (and the previous ones)?
Your order invoices are available on your account section once they have been confirmed and processed.
I have not received the confirmation email following the placement of my order.
If you have not received an email from us in the following hours after your payment, please email us at firstname.lastname@example.org and mention your Name, Surname and the email address you have entered to create your customer account.
I cannot confirm the payment with my credit card.
Please double check that the bank details you mention match with a payment card that we accept for the payments on our website. Then, make sure you have entered the correct digits on the payment page. If the problem remains, you can contact us at email@example.com.
My payment has not been confirmed by our services.
The bank details you have provided did not enable us to handle your order. We invite you to get in touch with your bank. At that moment, your order is suspended.
Is there another payment means than the credit card?
If the payment with your credit card is not accepted, please email us at firstname.lastname@example.org so that we can forward you our bank details and you can make a payment transfer. We will send you the invoice with the corresponding amount. When we receive the payment, we will send you your order.
Shipping & delivery
Do you ship worldwide?
Except Russia, we ship worldwide. You can have a look at our Shipping & Delivery section to check the shipping fees according to the delivery zones.
Is there another shipping service than the one suggested (pick up delivery)?
If you want a specific delivery with another carrier than the one we use with a pick up delivery, you need to schedule this shipment on your side and forward us all details for the pick up before we confirm you that this option can work.
How long is the delivery?
For a delivery within Europe, it takes between 5 to 10 working days depending on the country. For a delivery outside Europe, it can take between 2 to 3 weeks.
Exchanges and returns
The size/color does not suit me. How can I get a replacement?
If the item does not suit you, you have 20 days from the reception of your parcel to ask for a withdrawal and then send us back the item. You will find our withdrawal form in the Exchanges & Returns section.
I want to send back the item and get a refund.
You have 20 days from the reception date to withdraw. Please check our Exchanges & Returns section to follow our returns process.
The item I ordered is faulty. What is your after-sales service?
We accept only returns from items bought online on www.z3r0d.com website. If the item you want to return was bought in a Z3R0D retailer, you need to see the issue with the retailer.
In order to authenticate the fault, please send us pictures showing the issue at email@example.com. We will then email you with the process if the item happens to be faulty. Depending on your choice, we will either offer you a refund or replacement of the item.
Do you make customized garments for clubs and teams? Can we place a group order on customized gear?
We are specialists in producing and designing customized gear for clubs and teams. You will find all the info on our products and prices by clicking on Club Equipment – team iD in the Z3R0D Area section.
Offers and discounts
My discount code does not work.
Please note that our discount codes cannot be combined with any other current offer or promotion (sales or outlet). If you have received a voucher and if this one does not work, please email us at firstname.lastname@example.org and indicate us the correct spelling of the voucher that was mentioned in your email.
I signed up to the newsletter but have not received the 10€ voucher.
When signing up to our newsletter, you will receive a voucher that enables you to save 10€ on any purchase above 100€. If you do not receive the email with the voucher (please double check your spams), let us know by email at email@example.com and mention the name, surname and email address you entered when you signed up to our newsletter.
I want to send my sponsoring request.
Please send us your request with your sponsoring file at firstname.lastname@example.org.
I want to send a speculative application.
Please send us your CV and motivation letter at email@example.com.